Delivery & Returns

At Hidden Atlas, each painting and print is prepared with care. If something isn’t right with your order, or you have simply changed your mind, please get in touch.

Delivery

I ship orders within Australia and internationally.

Available shipping options, costs and estimated delivery times are displayed during checkout where available. Delivery times are estimates and may vary depending on the destination and postal service.

Please ensure your delivery address is correct when placing your order.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return:

• The painting must be undamaged and in its original condition.
• The painting must be returned securely packaged.
• You must contact me before sending the item back.

Please email me through my Contact page (Letters) with your order number and the reason for your return. I will provide instructions for returning the item.

For change-of-mind returns, the customer is responsible for return postage. Original shipping charges are not refundable.

Once the returned item has arrived and its condition has been checked, I will notify you about your refund. Approved refunds will be issued to the original payment method.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact me as soon as possible with your order number and photographs where appropriate.

I will work with you to resolve the issue in accordance with your rights under Australian Consumer Law and any other applicable consumer protection laws. You will not be charged return postage where the law requires me to cover it.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded.

Questions?

If you have any questions about delivery or returns, please contact me through my Letters page. I will be happy to help.